Consultation fees are non-refundable once the appointment has been attended. If the appointment is canceled at least 24 hours in advance, a refund or the option to reschedule may be considered at the discretion of management. Cancellations made within 24 hours of the scheduled time or failure to attend the appointment may result in the forfeiture of the consultation fee. In cases where the consultation is not completed due to the healthcare provider’s fault or emergency circumstances, a full refund may be granted. However, if you are dissatisfied with the advice or medical opinion provided during the consultation, no refunds will be issued. By scheduling an appointment, you acknowledge and agree to these terms. If you need to reschedule or cancel, please inform us as soon as possible to avoid charges. We strive to be flexible but also must maintain fairness in our scheduling and financial policies.
Refunds for medical treatments and procedures will only be considered under exceptional circumstances. These include, but are not limited to, cancellation of the procedure due to medical reasons, certified by our doctors, or if the procedure cannot be rendered due to unforeseen hospital constraints. If a procedure is delayed or canceled by the healthcare provider, we will offer a refund or rescheduling options at no extra cost. Refund requests must be submitted in writing and include relevant supporting documents, such as medical certificates, to be reviewed by management. In cases where a procedure has already been partially completed, no refund will be issued for the services provided. We do not issue refunds based on dissatisfaction with the treatment outcome, as results can vary. All refund requests will be assessed on a case-by-case basis, and we reserve the right to decline requests if they do not meet the outlined criteria.
Payments made for diagnostic tests are non-refundable once the test has been conducted. If a test is canceled before the sample collection or imaging process, a partial refund may be granted depending on the stage of cancellation. If the test is delayed or not performed due to factors under our control, we will offer a full refund or rescheduling option at no additional cost. Refunds will not be issued if the test is completed and results are provided, even if the patient is dissatisfied with the outcome. In cases where the test is rendered unnecessary or canceled due to error on the part of the clinic, a full or partial refund may be issued after review. Any requests for refunds related to diagnostic tests must be submitted in writing with appropriate documentation. We reserve the right to evaluate each case individually to ensure fair and reasonable outcomes for our patients.
Refunds, if applicable, will be processed within 7-14 working days from the approval of the refund request, using the original payment method. The refund processing time may vary depending on the payment method used, such as credit cards, bank transfers, or other online payment systems. Any transaction charges or bank processing fees associated with the original payment will be deducted from the refund amount. In case of chargebacks or disputes raised through the payment processor, the refund process may be delayed or require additional review. For payments made via third-party services, please note that the refund may also be subject to their terms and conditions. If a refund request is approved, we will ensure that the amount is returned to you as swiftly as possible, but we are not responsible for delays caused by external payment providers or financial institutions.
Management reserves the right to evaluate refund requests on a case-by-case basis, taking into account special circumstances that may warrant exceptions to the standard refund policy. Refunds will not be issued simply due to dissatisfaction with medical opinions or treatment outcomes, as healthcare results vary from patient to patient. However, in certain exceptional cases, such as medical emergencies, system failures, or unavoidable service disruptions, a discretionary refund may be offered after a thorough review. Refunds may also be considered for patients who experience extreme hardships or situations beyond their control, provided sufficient supporting documentation is submitted. Requests for refunds under special circumstances must be made in writing, and management has the sole discretion to approve or deny such requests based on the individual case details and fairness to all parties involved.
Refund requests related to emergencies or unforeseen events that prevent services from being rendered will be considered on a case-by-case basis. For example, if a patient is unable to attend an appointment or procedure due to sudden illness, accident, or other emergencies, a refund or rescheduling option may be offered upon review. Proof of such emergencies, such as medical certificates or incident reports, may be required to support the refund request. If a medical procedure or treatment cannot be performed due to unforeseen hospital constraints, we will work with the patient to offer an alternative appointment or refund. In cases where services are canceled by us due to emergency situations, full refunds will be provided. We strive to be flexible in situations beyond the control of our patients, but all requests will be subject to review and approval by management.
In the event that extended treatment is required due to unforeseen complications or changes in a patient’s condition, payment adjustments may be offered to address the additional costs incurred. These adjustments will be considered on a case-by-case basis, depending on the severity of the condition, the treatment plan, and the extent of the extension required. If a procedure needs to be repeated or extended beyond the original scope, patients may be eligible for payment adjustments, credits, or alternative arrangements. We will assess each situation fairly, considering medical necessity and the patient’s circumstances. Refunds for extended treatment will be handled individually, and any adjustments made will be based on the cost of the additional services provided. All requests must be supported by relevant medical documentation and are subject to approval by management. We aim to ensure that patients are not financially burdened by necessary extended care.
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